Bell Terms of Service

Bell Terms of Service (PDF - 314KB) 

Terms of Service are the legal rules and regulations that form the agreement governing your relationship with Bell Mobility. The Agreement is binding on you and us for each device that you use on our network and for any service we provide for you for your device.

Bell Connected Car Plug-in Terms of Service (PDF - 190KB)

Bell Terms of Service

Bell Terms of Service (PDF - 314KB) 

Bell Cable Internet Terms of Service

Bell Cable Internet Terms of Service (PDF – 368 KB) 

Bell Tech Expert

Bell Terms of Service

Bell Terms of Service (PDF - 314KB) 

The Bell Terms of Service for residential services provided by Bell on a unregulated basis (i.e., services that are not regulated by the CRTC) set down the rights, obligations and limitations applicable respectively to Bell and its non-business customers for the delivery and purchase of residential services.

Regulated Terms of Service (PDF - 37 KB)

The Terms of Service for telecommunications services regulated by the Canadian Radio-television and Telecommunications Commission (CRTC) (Item 10 of the General Tariff) set down the basic rights and obligations of both Bell and its customers. They were approved by the CRTC, effective September 25, 1986.

Statement of consumer rights (PDF - 53 KB)

The statement of consumer rights sets out your phone rights in plain language.

The Bell Tariffs

The Bell general tariffs, contain the most recent rates, charges, terms and conditions applicable to the various services, offered by the Company. These services are regulated and approved by the Canadian Radio-television and Telecommunications Commission (CRTC).

The Bell Local Unregulated Consumer Services

• Unregulated Bell Local Exchanges in Ontario and Québec (PDF - 3 MB)
• List of Unregulated Local services (PDF - 8 KB)

Bell IP Relay Service Limitations (PDF - 52 KB)

Customers who signed up prior to November 17, 2013, may be subject to different terms.

Bell Terms of Service

Bell Terms of Service (PDF - 314KB) 

What is the Bundle Discount?

Under the Bell Bundle Program (the “Program”), Bell Canada or its affiliates (together, “Bell” or “we”) offers eligible customers a discount on certain rate plans and features (the ”Discountable Services”) provided you have signed up for a certain combination of services.

How much is the Bundle Discount?

The Bundle Discount will remove between $0 and $5 off your monthly bill for applicable Eligible Service (defined below) for Discountable Services. The Bundle Discount will be applied to a maximum of one Discountable Service for applicable Eligible Services. For a complete list of Discountable Services, www.bell.ca/bundle-discountable-services

How do I get the Bundle Discount?

In order to be eligible for the Bundle Discount:

1. you must continually subscribe to at least any two (2) of the following Bell service categories: Home phone, Internet, TV and Mobility (each an "Eligible Service");
2. your Mobility service must be a postpaid consumer Bell Mobility rate plan, not a prepaid or business plan;
3. at least one of your Eligible Services must be a Discountable Service;
4. the accounts for your Discountable Services must be consolidated under the same billing name and address under Bell's consolidated invoice ("One Bill");
5. you must comply with the terms and conditions applicable to your Bell services; and
6. all accounts for your Bell services must remain in good standing.

If your service is still regulated by the CRTC, you are not required to subscribe to Bell's local home phone service or any other regulated service provided by Bell to receive the Bundle Discount unless the CRTC has allowed Bell to make such an offer.

Are there any limitations on Bundle Discounts?

Except as otherwise stated in a specific offer, the Bundle Discount will not be applied during any promotions or combined with other offers for a Discountable Service. If your service is still regulated by the CRTC, the Bundle Discount will only be applied in accordance with Bell's applicable tariffs.

Can Bell change the Bundle Discount?

The Program, or any portion of it, including the Bundle Discount may be modified, discontinued or terminated at any time. We will notify you thirty (30) days in advance of any change that affects you. We may notify you of any such change with a SIM message on your One Bill or by any other method which is likely to come to your attention. You agree that Bell is not obligated to provide the Bundle Discount for the duration of any term contract for Eligible Services, including the Discountable Services.

As of October 5, 2014, Bell Internet is no longer eligible for Bundle discounts as a Discountable Service. This change will not impact customers who enrolled in the Program involving Bell Internet prior to October 5, 2014, unless they change their Bell Internet plan.

As of February 28, 2016, Bell TV is no longer eligible for Bundle discounts as a Discountable Service outside of Québec and Ontario. This change will not impact customers who enrolled prior to February 28, 2016 unless they change their Bell TV programming.

As of August 1, 2016, Bell Home phone is no longer eligible for Bundle discounts as a Discountable Service.

As of November 10, 2019, Bell Mobility is no longer eligible for Bundle discounts as a Discountable Service outside of Quebec. This change will not impact customers who enrolled prior to November 10, 2019 unless they change their Bell Mobility plan.

As of February 21, 2020, Bell TV is no longer eligible for Bundle discounts as a Discountable Service within Ontario and Quebec. This change will not impact customers who enrolled prior to February 21, 2020 unless they change their Bell TV programming.

As of August 1, 2021, Bell TV is no longer eligible for Bundle discounts as a Discountable Service.

Updated July 30, 2021.

Bell Terms of Service

Bell Terms of Service (PDF - 526KB) 

WEB SITE TERMS OF USE.

INTRODUCTION

Welcome to Bell’s Internet web site (the "Site"). This Site contains text, images, audio clips, video clips, software and other materials (collectively, the "Content"), provided by Bell Canada, BCE Inc.Incorporated, Bell Mobility Inc.Incorporated, Bell ExpressVu Limited Partnership, and/or certain entities related to the foregoing (each a "Bell Entity", and collectively "Bell") for informational purposes only. By accessing the Site or downloading any Content, you agree to be bound by the Terms of Use set out below ("Terms of Use"). If you do not agree to these Terms of Use, do not access the Site or any Content.

Please note that we reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check periodically for changes. Your continued use of the Site following the posting of any changes to these Terms of Use will mean you accept those changes.

PRIVACY

Bell has long been committed to maintaining the accuracy, confidentiality, security and privacy of your personal information. We consider your personal information to be information about you as an identifiable individual that is protected by law.

We’d like you to better understand how your personal information is collected, used and disclosed when you access and use our Site:

1. Transactions and inquiries: You may be asked for personal information, such as your name, address or e-mail address, current phone number, payment information and permission to conduct a credit inquiry when you order a product or service online.
2. Cookies: the Site uses cookies (small text files that contain a unique identifier that identifies your browser – but not you- each time you visit our Site). Cookies tell us which pages of our Site are visited and by how many people. This allows us to understand what information is useful and what might need improvement. You can manage your cookie preferences on your web browser, but note that if you refuse to use them, some features of the Site might not work.
3. Quality assurance: Bell may capture, replay and analyze details of your Site visits to find site errors or issues and understand the impact that transaction failures have on business processes and to improve the operation of the Site.
4. Contests and promotions: You may choose to participate in the contests or promotions offered by Bell intended to increase awareness of our products and services. When entering into certain contests or promotions, Bell may request your permission use your personal information to contact you about products or services you may find of interest.

For additional information on how your personal information is collected, used and disclosed by Bell in connection with your use of this Site, please consult our Privacy Policy available at bell.ca/privacy, where you will also find the answers to many frequently asked questions.

REGISTRATION, ACCOUNTS AND PASSWORDS

Certain of the features made available on the Site may require registration or subscription and the setting up of an account. Should you choose to register or subscribe for an account, you agree to provide accurate and current information about during the registration or subscription process, and to promptly update such information as necessary to ensure that it is kept accurate and complete. You are responsible for protecting your account(s) and password(s) and for all use of your account by yourself and other users (authorized or not). You must notify Bell immediately should you suspect unauthorized use of your account. You agree that Bell may rely on any changes you make to your account (such as requested changes to your Bell services) and shall not be responsible for any errors or omissions in any changes you incorrectly request through your account. Any purchases of products and services you make through your Bell account accessed through the Site are subject to the Terms of Use applicable to such purchases. Bell shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this Section.

If you access Bell TV Online through your Bell account on the Site, your use of such service is subject to Bell’s Terms of Service.

RESTRICTIONS ON USE OF MATERIALS

All Content accessible through this Site is protected by copyright. The Content is: Copyright © Bell Canada its affiliates and/or licensors. All rights reserved. Such Content is protected by Canadian and worldwide copyright laws and treaty provisions. Bell grants you a limited non-exclusive, non-transferable license to use and display on your computer or other electronic access device, the Content for your own personal and non-commercial use only, provided that you do not modify the Content and that you maintain all copyright and other proprietary notices. Except as provided herein, you agree not to reproduce, make derivative works of, retransmit, distribute, sell, publish, communicate, broadcast or otherwise make available any of the Content obtained through the Site, including without limitation, by caching, framing or similar means, without the prior written consent of the respective copyright owner of such Content.

TRADEMARKS

All trademarks consisting of or containing BELL and/or the BELL logo (collectively, "BELL Marks") are the property of Bell, and more specifically, owned by one Bell Entity with every other Bell Entity using the BELL Marks under license. Other Bell product or service names or logos referenced on the Site are trademarks of Bell or its affiliated companies and entities. All other products, services and company names mentioned on the Site may be trademarks of their respective owners. You may not use any trademark displayed on the Site without the written permission of Bell or the relevant owner of the trademark.

USE OF THE SITE

In consideration of the availability, and your use, of the Site, you agree to comply with all applicable laws and regulations and these Terms of Use when using the Site. You acknowledge that Bell may investigate any violations of law and may cooperate with law enforcement authorities in prosecuting users in this regard.

You are prohibited from:

1. using, enabling, facilitating, or permitting the use of the Site for an illegal purpose, criminal or civil offence, intellectual property infringement, harassment (including disruptive, intimidating, annoying or offensive calls/transmissions), or in a manner that would breach any law, regulation or the policies of any Internet host, or cause interference with Bell’s network operations (including preventing a fair and proportionate use by others);
2. using or permitting the use of the Site without reading and accepting (or in contravention of) the terms of any separate license agreement or terms of use provided to you by Bell for the use of Software;
3. enabling, facilitating or permitting the transmission of unsolicited messages such as spamming or phishing;
4. uploading or downloading, making available, transmitting, posting, publishing, disseminating, receiving, retrieving, storing, linking to or otherwise reproducing, offering, distributing, enabling or providing access to information, software, content, files or other material which: (i)1 is confidential or protected by copyright or other intellectual property rights without prior authorization of the rights holder(s); (ii) is defamatory, discriminatory, violent, obscene, child pornography or hate propaganda; (iii) constitutes invasion of privacy, impersonation, forging, appropriation of identity or unauthorized linking or framing; or (iv) is designed to assist users in defeating technological protection measures (like geoblocks, registration and any other anti-theft mechanisms) or in the fraudulent use of telecommunications or broadcasting services;
5. using the Site for anything other than private, personal, family or household use (such as reselling, remarketing, transferring, sharing or receiving any charge or other benefit for the use of any Bell product or service);
6. adapting, reproducing, translating, modifying, decompiling, disassembling, reverse engineering or otherwise interfering with any software, applications or programs used in connection with the Site (whether owned by or used under licence to Bell) for any purpose including “testing” or research purposes; or modifying, altering, or defacing any of the trade-marks, or other intellectual property made available through the Site or using any intellectual property except for the express purpose for which such intellectual property is made available to you through the Site;
7. posting or transmitting any information or software containing a virus, “cancelbot”, “Trojan horse”, “worm” or other harmful or disruptive component or committing any act which may compromise the security of your Internet host in any way (including analyzing or penetrating a host’s security mechanisms); and
8. using harassing or abusive language or actions, whether verbal, written or otherwise, directed at Bell employees, suppliers, agents and representatives.

You are solely responsible for ensuring that your systems are able to use the Site and IT IS RECOMMENDED THAT YOU USE AND UPDATE COMMERCIAL ANTI-VIRUS, ANTI-SPYWARE AND FIREWALL SOFTWARE ON YOUR SYSTEMS THAT ACCESS THE SITE.

RESPONSIBILITY FOR MINORS

In cases where you have authorized a minor to use the Site, you recognize that you are fully responsible for: (a) the online conduct of such minor; (b) controlling the minor’s access to and use of the Site; and (c) the consequences of any misuse by the minor. You acknowledge that some of the areas of the Site may contain material that is inappropriate for minors.

FORUMS AND CONTENT SUBMISSIONS

By uploading materials to any chat board or forum available on the Site ( “Forums”) or otherwise submitting any materials to us on the Site (collectively such materials and content being “User Content”), you automatically grant (or warrant that the owner of such User Content expressly grants) Bell a world-wide, perpetual, royalty-free, irrevocable and non-exclusive right and license to use, copy, adapt, transmit, communicate, publicly display and perform, distribute and create compilations and derivative works from such User Content, for the purposes of publishing and promoting such User Content in connection with the Forum through which the User Content was submitted or generated, and for all promotions thereof, as well as for any other purposes permitted under its Privacy Policy, all without attribution or compensation to you. Such license shall apply with respect to any form, media, or technology now known or later developed. In addition, you warrant that all “moral rights” in such User Content has been waived.

Bell is not responsible for any loss, damage, or corruption that may occur to your User Content and Bell bears no responsibility for maintaining the accuracy or confidentiality of your User Content.

If you are a minor, you must have permission from your parent or guardian to upload any User Content to a Forum. Bell may request a parent’s or guardian’s email address from anyone who uploads any User Content to a Forum for the purpose of verifying with the parent or guardian that he/she has in fact given permission for such uploading. In the event that User Content is uploaded without permission, any or all uploaded User Content may be removed immediately and without notice to you.

When participating in a Forum, never assume that people are who they say they are, know what they say they know, or are affiliated with whom they say they are affiliated. Bell cannot be responsible for the content or accuracy of any information, and will not be responsible for any reliance or decisions made based on such information. When using a Forum, you may not post, transmit, link to, or otherwise distribute any information, materials or content that do not generally pertain to the designated topic or theme of the particular Forum. Use of a Forum for commercial purposes of any kind is strictly prohibited.

Bell may at any time and without notice remove any User Content and may in its sole discretion refuse to delete any User Content.

SUBMISSION OF IDEAS AND/OR SUGGESTIONS

Bell is always improving its websites and products and services and developing new features. If you have ideas and/or suggestions regarding improvements or additions, we would like to hear them – but any submission will be subject to these Terms of Use. UNDER NO CIRCUMSTANCES SHALL ANY DISCLOSURE OF ANY IDEA AND/OR SUGGESTION OR RELATED MATERIAL TO BELL BE SUBJECT TO ANY OBLIGATION OF CONFIDENTIALITY OR EXPECTATION OF COMPENSATION OR ATTRIBUTION TO YOU. BY SUBMITTING THE IDEA AND/OR SUGGESTION OR ANY RELATED MATERIAL TO BELL, YOU ARE WAIVING ANY AND ALL RIGHTS THAT YOU MAY HAVE IN THE IDEA AND/OR SUGGESTION OR ANY RELATED MATERIAL AND ARE REPRESENTING AND WARRANTING TO BELL THAT THE IDEA AND/OR SUGGESTION OR ANY RELATED MATERIAL ARE WHOLLY ORIGINAL WITH YOU, THAT NO ONE ELSE HAS ANY RIGHTS IN THE IDEA AND/OR SUGGESTION OR ANY RELATED MATERIAL AND THAT BELL IS FREE TO IMPLEMENT THE IDEA AND/OR SUGGESTION AND TO USE THE RELATED MATERIAL IF IT SO DESIRES, AS PROVIDED OR AS MODIFIED BY BELL, WITHOUT OBTAINING PERMISSION OR LICENSE FROM ANY THIRD PARTY.

DISCLAIMERS

YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (A) THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THAT BELL MAKES NO WARRANTIES, REPRESENTATIONS OR CONDITIONS (AS USED IN THIS SECTION, “WARRANTIES”) OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AND THAT ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED, AND (B) BELL SPECIFICALLY MAKES NO WARRANTIES THAT THE BELL SITE, INCLUDING ANY CONTENT, INFORMATION, PRODUCTS OR SERVICES OBTAINED FROM OR THROUGH THE USE OF THE SITE, WILL BE PROVIDED ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS OR THAT SUCH PRODUCT OR SERVICES OR THE RESULTS DERIVED THEREFROM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. NOTHING IN THE CONTENT SHALL AMEND OR SUPPLEMENT ANY CONTRACT YOU MAY HAVE WITH BELL FOR ANY PRODUCTS OR SERVICES.

MONITORING

You acknowledge that Bell has no obligation to monitor the Site or Content accessible, transmitted through or posted to the Site. You agree that Bell has the right to monitor the use of the Site and Content electronically from time to time and to disclose any information necessary to: (a) satisfy any legal, regulatory or other government request; (b) to operate the Site properly; or (c) to protect itself, other users of the Site in accordance with the Privacy Policy.

SOFTWARE TOOLS

The Site may provide you with access to software Content ("Software"). Bell reserves the right periodically to update or change the Software remotely or otherwise. You may use the Software only in connection with the Site and for no other purpose. The Software may be subject to an end user license agreement (“EULA”). Your use of the Software is subject to any such EULA and you agree to abide by the terms of such EULA in respect of your use of the Software. For Software not accompanied by a EULA, you are hereby granted a revocable, non-exclusive, non-transferable license by Bell or its licensors to use the Software (and any corrections, updates and upgrades thereto) solely in connection with your use of the Site. You may not make any copies of the Software. You agree that the Software is confidential information of Bell or its licensors and that you will not disclose or use the Software except as expressly permitted herein. You further agree that Bell, including its suppliers, shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, the Software, including the failure of the Software to meet your needs, standards, expectations or specifications.

CONTENT LINKED TO A BELL SITE

Please exercise discretion while browsing the Internet. Please note that certain links on the Site may take you to other websites. Bell provides these links only as a convenience and not as an endorsement by Bell. These linked sites are not necessarily under the control of Bell. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses and other destructive elements. Bell is not responsible for the content of any such linked sites or any other web page which is not part of the Site and under Bell’s control. Unless otherwise expressly provided, Bell makes no representation or warranty regarding, and does not endorse, any linked site or the information, products or services appearing thereon. Accordingly, you agree that Bell will not be responsible or liable in any way for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in any site linked from the Site.

INDEMNIFICATION AND LIMITATION OF LIABILITY

You agree to defend, indemnify and hold harmless each of Bell, its affiliates and licensors and each of their respective officers, directors, employees and agents, including all third parties mentioned on the Site, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: (a) your breach of any of these Terms of Use; (b) your access to or use of the Site or Content; or (c) your use or reliance on, or publication, communication or distribution of anything on or from the Site. You shall use your best efforts to cooperate with us in the defence of any claim. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT IN NO EVENT SHALL BELL, INCLUDING ITS AFFILIATES AND LICENSORS, BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, AND ANY DAMAGES FOR LOSS OF PROFITS, SAVINGS, GOODWILL OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER BELL HAD BEEN ADVISED OF OR COULD HAVE FORESEEN THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH: (A) THE USE, INABILITY TO USE OR PERFORMANCE OF THE SITE, (B) ANY UNAUTHORIZED ACCESS TO OR MODIFICATION TO ANY OF YOUR USER CONTENT, OR (C) ANY OTHER MATTER RELATING TO THE SITE. You expressly acknowledge that Bell has entered into these Terms of Use, and has and will make the Site and Content available to you in reliance upon the limitations and exclusions of liability and the disclaimers set forth herein, and that the same form an essential basis of the bargain between you and Bell. You expressly agree that the limitations and exclusions of liability and the disclaimers set forth herein will survive, and continue to apply in the case of, a fundamental breach or breaches, the failure of essential purpose of contract, the failure of any exclusive remedy or termination of this agreement.

GOVERNING LAW/JURISDICTIONAL ISSUES

The Site is controlled, operated and administered by Bell from its offices within Canada. Bell makes no representation or warranty that the Site is appropriate or available for use at any locations outside Canada. If you access the Site from outside Canada, you are responsible for compliance with all applicable laws. These Terms of Use shall be interpreted, construed and governed by the laws in force in the Province of Ontario, Canada, without reference to its conflict of laws principles. Subject to the Arbitration and Actions Section below, each party hereby agrees to submit to the jurisdiction of the courts of the Province of Ontario and to waive any objections based upon venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms of Use.

Some products and services referred to on the Site may not be available in all parts of Bell's territory. Contact Bell’s customer service department for information regarding the products and services which may be available to you in your area.

ARBITRATION AND ACTIONS

Except where prohibited by applicable law, any controversy, claim or dispute arising out of or relating to these Terms of Use, your use of the Site or the relationship which results from these Terms of Use, including without limitation, the performance, breach, enforcement, existence or validity of the matters provided for in these Terms of Use which cannot be amicably resolved, even if only one of the parties declares that there is a difference (collectively, a “Claim”), will be referred to and finally settled (to the exclusion of the courts) by private and confidential binding arbitration before a single arbitrator held in Toronto, Ontario in English and governed by Ontario law pursuant to the Arbitration Act, 1991 (Ontario), as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Canada and is independent of either party. Any such Claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim, controversy or dispute of any other party. You agree to waive any right you may have to commence or participate in any class action against us related to any Claim and, where applicable, you also agree to opt out of any class proceedings against us. Notwithstanding the foregoing, we reserve the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

TERMINATION

You acknowledge and agree that Bell, in its sole and absolute discretion, may, without notice to you, suspend or terminate your account or your use of, or access to, the Site, and remove and discard any User Content, for any reason, including where Bell believes that you have violated any of these Terms of Use. You further agree that Bell shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Bell in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

MISCELLANEOUS

These Terms of Use, the Bell Privacy Policy, and other documents referenced herein, constitute the entire agreement between Bell and you with respect to your use of this Site. Bell's failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. If any of the Terms of Use is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions hereof. The parties have required that these Terms of Use and all related documents be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents qui s'y rattachent soient rédigés en anglais.